when you place an order
We'll typically ask you for your name, phone number, mailing address, e-mail address, and credit card information so that we may process and send out your order as soon as possible. Your e-mail address (and sometimes your phone number) allows us to contact you about the status of your order. Sometimes we ask how you found us, or if you liked us, or feedback questions of this nature.
personalizing your shopping experience
We keep track of your purchases primarily so that we may do our job of giving you great customer service, but also so that we may occasionally notify you about products, services and changes to our Web site that we're hoping will be of interest to you. Knowing our customer's shopping habits also helps us improve the way we present information and products throughout the site. We store the information that you enter about yourself on our site in a totally secure database to which only Green Home has access. Again, there are certain special exceptions that are detailed below.
protecting your information
Whenever you place an order at Green Home, you'll be using our secure server, which encrypts all of the information you give us before it is even sent to us, preventing any unauthorized access.
how we use "cookies"
"Cookies" are small information files that your browser stores on your computer's hard drive. Our cookies allow you to do things like store items in your shopping cart between visits and allow us to remember your user name and e-mail address so you don't have to enter it every time you visit the site. However, if your Web browser does not accept cookies, you can still visit and use our store. We just might not remember who you are, so you might lose items in your shopping cart, or have to fill out all your contact information again.
green home will not give out your information
Green Home will not give or sell your personal information to any one else. We may provide general statistics about our customers' purchasing patterns as a group, but this is aggregated information without being personally identifying information.
- Green Home uses a sophisticated network of suppliers throughout the US to bring you the very best in green products. We give your information to these people who ship your products so that they may ship your product to you. They are absolutely never allowed to contact you or use your information in any way besides to ship Green Home products to you when you order them.
- If Green Home is ever sold, it is likely that our assets would be acquired by the company that buys us. Assets to be transferred in an acquisition would likely include all of our database information, including customer information.
- If we are requested to release customer information in order to comply with law, or to protect somebody's rights or safety, we certainly may do so. Also, if we believe fraudulent activity is occurring, we may need to share your information with investigators to protect your or our property.
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secure transactions using ssl technology
Green Home encrypts your name, address, credit card number and any other personal information using SSL (Secure Socket Layering) technology. SSL, the industry standard for secure online transactions prevents unauthorized access to your information so that your credit card number cannot be stolen or used.
the green home secure shopping guarantee
Federal law mandates that if your credit card information is stolen, your credit card company may not hold you liable for more than $50.00, regardless of the total fraudulent charges. At Green Home, we go one step further. Should your credit card number be stolen and used because of an on-line purchase you made with Green Home, we will make sure that you pay none of the fraudulent charges. If this ever happens, simply report the fraudulent charges to your credit card company according to their rules. If they charge you any part of the $50.00 maximum allowed by the Fair Credit Billing Act, Green Home will reimburse any amount up to and including $50.00.