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privacy policy

 

At Green Home, we respect your privacy and we are committed to protecting it. For this reason, Green Home does not sell customer names to mailing lists or marketing companies. Any information you give us about you will only be used by us. There are certain very special exceptions to this rule that we detail below in our Privacy Policy. By visiting Green Home, you are accepting the practices described here in our Privacy Policy.

 

when you place an order

We'll typically ask you for your name, phone number, mailing address, e-mail address, and credit card information so that we may process and send out your order as soon as possible. Your e-mail address (and sometimes your phone number) allows us to contact you about the status of your order. Sometimes we ask how you found us, or if you liked us, or feedback questions of this nature.

 

personalizing your shopping experience

We keep track of your purchases primarily so that we may do our job of giving you great customer service, but also so that we may occasionally notify you about products, services and changes to our Web site that we're hoping will be of interest to you. Knowing our customer's shopping habits also helps us improve the way we present information and products throughout the site. We store the information that you enter about yourself on our site in a totally secure database to which only Green Home has access. Again, there are certain special exceptions that are detailed below.

 

protecting your information

Whenever you place an order at Green Home, you'll be using our secure server, which encrypts all of the information you give us before it is even sent to us, preventing any unauthorized access.

 

how we use "cookies"

"Cookies" are small information files that your browser stores on your computer's hard drive. Our cookies allow you to do things like store items in your shopping cart between visits and allow us to remember your user name and e-mail address so you don't have to enter it every time you visit the site. However, if your Web browser does not accept cookies, you can still visit and use our store. We just might not remember who you are, so you might lose items in your shopping cart, or have to fill out all your contact information again.

 

green home will not give out your information

Green Home will not give or sell your personal information to any one else. We may provide general statistics about our customers' purchasing patterns as a group, but this is aggregated information without being personally identifying information.

 

special exceptions

  • If you see a name alongside Green Home's name in the header at the top of the page then you are in a co-branded Green Home store we built for an Affiliate (another Web site besides Green Home that's using our store). If you are visiting Green Home via a link from a co-branded Affiliate we may give them your information, since it was through their Web site that you accessed the co-branded version of Green Home. The affiliated Web site may have a different privacy policy than we do regarding giving out your information, and you should check with them.
  • Green Home uses a sophisticated network of suppliers throughout the US to bring you the very best in green products. We give your information to these people who ship your products so that they may ship your product to you. They are absolutely never allowed to contact you or use your information in any way besides to ship Green Home products to you when you order them.
  • If Green Home is ever sold, it is likely that our assets would be acquired by the company that buys us. Assets to be transferred in an acquisition would likely include all of our database information, including customer information.
  • If we are requested to release customer information in order to comply with law, or to protect somebody's rights or safety, we certainly may do so. Also, if we believe fraudulent activity is occurring, we may need to share your information with investigators to protect your or our property.

 

greenhome.com uses google adwords

This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an inquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the Greenhome.com website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy. You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can
opt out of interest-based advertising entirely by cookie settings or
permanently using a browser plugin.

 

we want to hear from you

We welcome your questions and comments about our privacy policy. Please e-mail us at: privacywatch@greenhome.com or go directly to our contact form.

 

security

 

secure transactions using ssl technology

Green Home encrypts your name, address, credit card number and any other personal information using SSL (Secure Socket Layering) technology. SSL, the industry standard for secure online transactions prevents unauthorized access to your information so that your credit card number cannot be stolen or used.

 

the green home secure shopping guarantee

Federal law mandates that if your credit card information is stolen, your credit card company may not hold you liable for more than $50.00, regardless of the total fraudulent charges. At Green Home, we go one step further. Should your credit card number be stolen and used because of an on-line purchase you made with Green Home, we will make sure that you pay none of the fraudulent charges. If this ever happens, simply report the fraudulent charges to your credit card company according to their rules. If they charge you any part of the $50.00 maximum allowed by the Fair Credit Billing Act, Green Home will reimburse any amount up to and including $50.00.

Green first what matters most. Your trusted online source for green products since 1999
Green Home is the original online ecostore, based in San Francisco, California, in the heart of both the environmental and cleantech industries. Since 1999 Greenhome.com has played its part as one of the most comprehensive online resources for greening your home and greening your business. Our company is on a mission to green the world, one person (and one business) at a time. While all of our products are eco-friendly, we are especially passionate about compostable plates, cups, bowls, cutlery & utensils, take out containers and bags.  If more businesses and individuals switched from disposable to compostable we could make a real impact on the world!

San Francisco Green Business B Corps Certified green america gold certified business