green home's frequently asked questions

why should I buy products from Green Home?

All of our products are as eco-friendly as possible, and most are organic and made from sustainable materials. Our time-tested screening process makes sure the products we offer are truly green and not simply "green-washed". In addition to the products we sell, all packaging and shipping is kept environmentally low impact as well. Dedicated to a truly professional customer service, we strive to be your one-stop green shop!

where can I learn about being more eco-conscious?

Right here! We have a large selection of interesting articles, videos, and our very popular Toxipedia posted on our webpage under the tab heading: Information. We also have a Farmer's Market search and a collection of Earth Friendly partner sites you can visit.

can you send me a catalog?

Not exactly. To reduce the use of excess paper and because we are constantly adding new products, we only have our catalog within our website. waste not and simplify!

can I come to your store?

You are welcome to visit, however we are entirely virtual and do not have products to purchase at our location.

can I place an order without a computer?

Yes. We will be happy to take your order over the phone, Monday-Friday 9am-5pm. You can also fax orders to us.

do you ship to Canada?

No. Unfortunately we cannot accommodate our neighbors to the North at this time. Green Home only offers shipping within the United States. We apologize for any inconvenience.

do you ship to Hawaii or Alaska?

Yes. We now ship to our Hawaiian and Alaskan customers. If shipping estimates do not appear in shopping cart, please contact us for a shipping quote.

when can I expect my order to arrive?

Most orders are shipped out within 48 hours of placing your order, resulting in a delivery time of seven days. However, exceptions such as with our hand-made items and furniture will require additional time which is outlined in the product description.

can I get expedited shipping?

Yes. We currently offer expedited shipping. If expedited shipping is not shown on the check-out page, this is the result of product limitations and/or weight, or shipping location. Please contact us with further questions.

why don't I see shipping costs?

There may be items in your cart that do not qualify for shipping to your region. If expedited shipping costs do not appear, there may be products in your cart that do not qualify for expedited shipping. Please contact us for shipping quotes and shipping exceptions.

what if there is a problem with my order?

We make every effort to have your shopping experience a pleasurable event. If there is a problem with your order and it is within thirty days we will gladly exchange, replace or refund you in accordance to our shipping and return policies.

what does it mean to be on a business account?

Opening a business account with Green Home is perfect for companies, either larger or small, who are interesting in placing bulk orders. Once your application for credit has been approved, ordering is simple! Here's how the order process works. When you're ready, call, email or fax us your order. We will place the order for you, and send you an invoice. Within 15 days of the date of the invoice, you send us a check! Simple, easy and green! Interested? Learn more and apply here, or email us at sales@greenhome.com.